The privacy of our visitors to https://www.jrpayne.com and its subdomains is important to us.
We are committed to protecting your privacy.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://jrpayne.com.
J R Payne is the data controller and we are responsible for your personal data (referred to as “we,” “us” or “our” in this privacy notice).
This notice was updated on 31 May 2018 to reflect GDPR compliance standards.
2. Contact Details
Full name of legal entity: J R Payne
Email address: support [at] jrpayne.com
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at support [at] jrpayne.com
3. How We Collect Your Personal Data
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).
We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
4. What Personal Data We Collect And Why We Collect It
Personal data means any information capable of identifying an individual. It does not include anonymized data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your PayPal email. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
Comments via WordPress – When visitors leave comments on the site we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
Our contact form does not store data, but we do keep contact emails on our email server for customer service purposes, but we never use these for marketing purposes.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
eCommerce Data Collection
We also collect information about you during the checkout process at our store.
What we collect and store: While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
When you purchase from us, we’ll ask you to provide information including your name, email address, payment details and account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name and email, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, and email address and order history.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access: Our Administrator can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name and email address.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Credit/debit card information is never stored on our site and is only shared with our payment processors in order to complete the transaction in which you are engaging.
If you fail to provide consent
Your consent to allow us to process and store your data is optional, but failure to provide such consent for the data collected as described above prevents us from delivering our products, content, and messages to you as mentioned above.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at support [at] jrpayne.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
5. How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
6. Your Rights Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
7. GDPR – Right to Erasure: How to ask us to delete your data
You can unsubscribe from any of our communications at any time by using the Unsubscribe link that is always available in any of our emails that we send to you.
If you would like us to delete your information entirely or request a copy of the information we store about you, please complete and submit a request at https://jrpayne.com/contact.
Otherwise, by continuing to interact with our emails, products and programs, you provide us with explicit permission to manage and use your data as described above.
CLICK THIS LINK TO SUBMIT A DATA REMOVAL REQUEST –so that we can comply and document our response and the process for you.
8. Marketing Communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or OR by emailing us at support [at] jrpayne.com at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, and store account registration.
9. Disclosures Of Personal Data To Third Parties
Some information, such as your IP and your email addresses, may be shared with certain third parties who help us run our website, marketing and email programs. They will only use this information to serve our needs and are prohibited from using it in any other ways.
3rd Party Companies We Use Include:
Wordfence (WordPress Security Suite)
GetResponse (Email Marketing Provider)
LiquidWeb (Web hosting program)
Google (Ad serving and website tracking)
Visitor comments may be checked through an automated spam detection service (Akismet)
Service providers who provide IT and system administration services
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities
Third parties to whom we may sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
10. Data Security
We take your privacy and security very seriously. We never sell your personal information and we have security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization.
Any access given to partners, employees or third parties is done so in the normal course of conducting our business and only on a need to know basis. They are required to keep such data confidential.
We have security procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
11. Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
12. Our Commitment To The Security Of Your Data
To prevent unauthorized parties from accessing your data and maintain the accuracy and cleanliness of our own data while ensuring the correct use of it, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Richard Payne Consulting, 43 Greevegate, Hunstanton, PE36 6AF
Last updated – 31/05/2018